Compare Issuetrak

About Issuetrak

Issuetrak is a B2B help desk and customer support software solution. Its web-based application is deployable on either cloud or on-premises. Our software supports many devices including Apple, Windows, Chromebook, and more. Suitable for organizations of all sizes, Issuetrak's software tracks tickets for hundreds of industries and departments. We assist your team with quick, easy implementation and our solution supports omnichannel issue and ticket submission.

Issuetrak software helps users manage tasks, report on performance metrics, track changes or assets, and respond faster to queries at their customer or internal help desks. Common usage cases include help desk ticketing, customer support ticketing, complaint management, issue tracking, asset tracking, and more.

Using Issuetrak will help organize teams and their support process with a robust support ticketing system, Knowledge Base, and automation workflows.

Features

• Analytics
• API
• Batch Permissions & Access
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Summary

• Automation for Better Support: Task Manager, Workflows, Canned Responses, Substatus Rules, Notifications, SLAs

• Issue Management to Increase Team Efficiency: Custom Forms, Templates, User-Defined Fields, Scheduled Issues

• Customization for an Improved CX: Logos, Site Colors, Dark Mode, Time Zones

• Reporting Metrics for Team Performance: Issue Hub, Dashboard, Scheduled & Custom Reports

• Knowledge Base to Support Your Brand: Categories, Permissions

• Security for Greater Trust: Identity Management, Roles & Permissions, SOC 2 Compliance

• Add-ons for Help Desk Versatility: Webforms, Surveys, Asset Management, Chat, Billing

• Omnichannel Support to Meet Customers Where They Are: Direct, Email, Chat, Webforms

Pricing

FAQs

What are some applications this service is commonly used in tandem with?

• Various CRM platforms, Google apps and Office, and 3rd party integration tools like Zapier.

Does this service offer an API?

• Issuetrak offers a RESTful API.

Does this service integrate with any other apps?

• Integrations: Zapier, Chat, Webforms, Google Analytics, Incoming Email, Outgoing Email, Power BI, CRM integrations, Identity Management authentication including LDAP, ADFS, Azure AD, OAuth 2.0/OIDC.

Does this service offer guides, tutorials and or customer support?

• Knowledge Base, Help Center, Online & Chat Support, 24/7 Phone Support, Video Tutorials, Video Traktips, Webinars, Pre-recorded & Live Demos, FAQs, Social Media Communities.

What is this service generally used for?

• We offer a configurable issue tracking software solution that can be used in help desk, ITSM, customer support, change management, asset management, complaint management, and workflow management settings.

Who are the main user groups of this service?

• From SMBs to Enterprises, we serve companies and departments from a wide range of industries, including healthcare, government, and manufacturing. We're a great fit for any size team in need of ticket tracking and improved workflows with better visibility.

Does this service offer multi-user capability (e.g. teams)?

• Yes. All our Agent-Based plans and Unlimited Free User plans offer multi-user access, permissions, and capabilities across the product.

What platforms does this service support?

• The system can be deployed on the cloud, or on premises onto local servers or Windows-installed.

Vendor Information

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh