Compare Kaleyra

About Kaleyra

Kaleyra, Inc. (NYSE American: KLR) (KLR WS), is a global group providing mobile communication services for financial institutions and enterprises worldwide.

Through its proprietary platform, Kaleyra manages multi-channel integrated communication services on a global scale, comprising of messages, push notifications, e-mail, instant messaging, voice services, video calling, and chatbots.

Kaleyra’s technology today makes it possible to safely and securely manage billions of messages monthly with a reach to hundreds of MNOs and over 190 countries.

Features

• API
• External Integrations
• Multi-User
• Notifications
• Scheduling
• Call Recording
• Custom Data Forms
• Call Tracking
• Call Disposition
• Click-to-Dial

Summary

No key features associated with this application.

FAQs

What platforms does this service support?

• 1. Messaging
     Kaleyra allows businesses to take their messaging capabilities a notch higher and ensure instant deliverability to millions of customers with functions like:
     Two-Way Messaging
     Promotional Messages
     Transactional Messages
     Google Verified SMS

  2. Voice
     Kalayera offers a comprehensive voice platform that lets agents make, receive and track high-quality voice calls while enhancing customer experience through:
     Call Masking
     Click-to-Call
     Outbound Dialing
     IVR Studio
     Cloud Contact Centre

  3. Email
     With Kaleyra, you can engage with your customers through programmable email notifications for:
     Verification
     Authentication (2FA or MFA)
     Support
     Updates
     Transaction Alerts

  4. WhatsApp
     Kaleyra is also a solution provider for WhatsApp Business API. Kaleyra’s APIs hide the complexity of hosting and scaling WhatsApp software so that businesses can focus on enhancing customer experiences through:
     Rich Messages
     Conversational and Personalized Interactions
     Quicker Response Time
     Ensure Data and Message Security

  5. Video Calling
     Kaleyra Video's collaborative tools improve the overall customer experience of brands, by
     offering live video chat to communicate with their customers in real-time or through recorded sessions.

  6. Chatbot
     Kaleyra’s virtual banking assistant helps customers at any time, from any place and any device. It gives general information about account balance, transactions, promotions, investment options, etc.

What are some applications this service is commonly used in tandem with?

• Kaleyra users have previously integrated their accounts with applications provided by Microsoft, Google, WordPress, Zendesk, Freshdesk, and Zoho, to name a few.

Who are the main user groups of this service?

• Enterprises and financial institutions around the world use Kaleyra's offerings. Its clientele comprises organizations from sectors such as Healthcare, Retail, E-commerce, Banking, Fintech, and Travel among several others.

What is this service generally used for?

• Kaleyra’s robust and agile cloud communication platform is equipped to handle massive volumes of text messages, instant messages and voice calls all at once while adhering to compliances, safety, and database security.

Does this service integrate with any other apps?

• Kaleyra users can integrate their accounts with widely-used applications like Oracle, Salesforce, WebEngage, and OpenCart among several others.

Does this service offer multi-user capability (e.g. teams)?

• Kaleyra CPaaS platform allows teams and stakeholders to access the dashboard, review the data, and utilize the services from anywhere, at any time.

Does this service offer an API?

• Kaleyra empowers enterprises to build and create delightful customer experiences with powerful omnichannel APIs.

Does this service offer guides, tutorials and or customer support?

• Kaleyra's Resources section provides all concepts, best practices, and answers for FAQs.

Vendor Information

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