Guestmeter

What is Guestmeter?

Guestmeter.com is the all-in-one guest feedback and reputation management software for hospitality industry.

Guestmeter is the all-in-one guest feedback and reputation management software for hospitality industry. Our online reputation management tool and the guest satisfaction survey solution, you can experience the power of Guestmeter on your android smartphone or tablet. It allows you to engage with guests and manage online reviews in Tripadvisor, Booking, Hostelworld, Zomato, Yelp, CruiseCritic, Google and more. Our mobile app makes it easy to manage guest feedbacks wherever you are and receive alerts in real-time so you can act quickly to ensure guests leave your business happy.

Key features of Guestmeter app include:

GUEST SATISFACTION SURVEY SOLUTION

Send post stay e-mail or international sms surveys to get more positive online reviews in Tripadvisor, Booking, Hostelworld, Zomato, Yelp, CruiseCritic, Google and more review sites.
Use on-stay qr code and kiosk guest surveys to identify issues that require immediate attention.
Monitor the evolution of your Net Promoter Score® (NPS) over time.,
Identify positive and negative trends with Impact Scores
View and manage all guest feedbacks in one dashboard.
Create and assign tickets to team members.
Receive mobile app notifications for new guest feedback survey response.

ONLINE REPUTATION MANAGEMENT

See overall and performance score for your online reviews of your hotels, hostels, restaurants and more.
Receive mobile app notifications for new reviews, online ranking changes.
Create and assign tickets to team members.
Analyze by semantic categories (eg. scores for rooms, food, service, etc.)

Guestmeter competitiors; TrustYou, ReviewPro, Loopon, Guestrevu

Compare Guestmeter

Guestmeter Awards

Guestmeter currently scores 52/100 in the Reputation Management category. This is based on user satisfaction (20/100), press buzz (26/100), and other relevant information on Guestmeter gathered from around the web.

The score for this software has stayed the same over the past month. What is this?

www.guestmeter.com

Reputation Management Market Radar

Guestmeter Product Overview

Languages Supported: English

Reputation Management Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Reputation Management software for business. Published in May 2024.

Reputation management software is used by companies across all industries to systematically track, control and build their reputation online and offline. This is often accomplished by monitoring user review sites, and other online channels. Software in this...

FREE DOWNLOAD Reputation-Management-Software-Buyer-Guide-2018.pdf

Guestmeter Features

Analytics
API
Batch Permissions & Access
Brand Management
Budgeting
Calendar Management
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
Expense Tracking
External Integrations
Feedback Management
Forecasting
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-Currency
Multi-Site
Multi-User
Notifications
Payroll
Scheduling
Social-Media Integration
Supplier Management
Tax Management
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Click-to-Dial
Organization Management
Social Media Monitoring
Sentiment Analysis
Review Monitoring
Template Designer
Net Promoter Score

Guestmeter Pricing

Guestmeter Pricing Plans

Free Trial

Free

10 SMS & Email Survey

Small

$49.00
unlimited user(s) / month

250 SMS & Email Survey

Large

$249.00
unlimited user(s) / month

Plans starting from: $49.00/month Credit card required: No

Guestmeter FAQs

Who are the main user groups of Guestmeter?

We are global. We are multi-cultural. We are one team with 30+ guest feedback experts. Guestmeter operates in Istanbul, Turkey with the goal to help global hospitality industry to succeed with the power of guest feedback. We make sure that we meet the local and regional requirements of our clients and partners while taking a global approach to our products, mindset and company vision.

In our core we believe that capturing the guest feedback is the key to success. In 27 languages, worldwide, we help companies to listen what their guests have to say. We provide solutions to worldwide Hotels, Hotel Groups, Guest House and B&Bs, Hostels, Restaurants, Tours & Attractions to improve their online reputation..

Does Guestmeter integrate with any other apps?

Yes, Guestmeter integration allows hotels, hostels and vacation rentals to automatically send guest satisfaction survey via Siteminder, Clock PMS, StayNTouch, Cloudbeds PMS, MEWS PMS, Zapier

What is Guestmeter generally used for?

Guestmeter is a growing all-in-one reputation management platform helping the global hospitality industry better understand and improve guest experience and manage reputation. Our skilled guest satisfaction experts develop bespoke technology that provides an easy tool for hospitality professionals to capture, monitor and amplify guest reviews.

What platforms does Guestmeter support?

Yes, 24/7 live support.

Does Guestmeter offer an API?

Yes, Guestmeter API enables users and partners to send SMS or Email Survey to recent guests, encouraging a review of their experiences. Quick and easy to implement, our API is used by more than 100 customers to send automated guest satisfaction surveys via international sms or e-mail from integrated property management systems and channel managers.